Psychographics—a person or group’s attitudes, opinions, and interests—were once a fringe psychological topic in the 1970s. Now they’re a chapter in Marketing 101.
Information about consumer psychographics have become invaluable. It’s no longer enough to know where people are, how old they are, and what type of job they hold; you need to know about what they like and how they behave.
Personalized Experiences
Customization and product diversity made a mess of work for the modern marketer. Creating hyper-personalized content based on segmented preferences takes data and creativity. However the results create a more refined connection with the consumer through personalized language and content that speaks to their needs, wants, and desires. If you are not familiar with mixing psychographics into your content marketing strategy, keep scrolling… it will put a fresh twist on your approach and drive results.
On their own, psychographics can teach you a lot about a person’s qualities. Combining psychographics with demographics and other buyer purchasing data will give you a more complete picture of your consumer. With all of this information, many marketers create a consumer persona: a semi-fictional character that represents a given market segmentation.
Once you know the basic ins and outs of a consumer segment, advertisers and marketers can use targeted language and content to create personalized experiences. But before you can use psychographics data, you’ll need to know how to collect it.
Here’s a simplified framework for collecting and combining different types of data to create a consumer persona.
Collecting Data
First you need to collect demographic, psychographic, and buyer behavior data. Most researchers use surveys, focus groups, organize sales data, and even purchase existing data sets. The goal is to discover the target consumer’s age, location, gender, income, education, job, family status, hobbies, interests, goals, opinion, personality, struggles, and values. You might ask questions like:
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How old are you?
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Where are you from?
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Where do you work?
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What are your aspirations?
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What do you like and dislike?
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What do you spend your free-time doing?
You also want to understand the target consumer’s social media habits, any perceived barriers or misconceptions about your product, and the types of behaviors that are relevant to their purchasing habits. You might ask questions like:
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Where do you shop for this product?
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Why do you choose this brand over that one?
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What are the reasons you don’t use this product?
This is a far cry from an exhaustive list or the way that these questions should be framed in totality, but they will get your mind on the right track. There are many hidden aspects of the consumer to discover, so asking more discovery questions will provide you with data to leverage.
Crafting A Persona
Once you’ve collected the proper data, it’s time to craft the persona. Let’s say that you are a technology marketer who is trying to sell the latest smartwatch. You’ve identified some common patterns in your data and are ready to put them all together into a single profile, which might look something like this…